We have received an update from Arelion regarding our wave. It does not seem to be a fiber cut but hardware issues:
12/17/2024 8:00:13 AM
ETA for NEUWIESERHÖFE site is 09:28 UTC 17-Dec-2024.
ETA for 2 cards at GELSDORF site is 11:21 & 11:41 UTC 17-Dec-2024.
12/17/2024 7:37:13 AM
ETA for NEUWIESERHÖFE site is 09:28 UTC 17-Dec-2024.
We are still communicating with our hardware vendor for GELSDORF site's ETA.
12/17/2024 6:35:06 AM
ETA for spare part at NEUWIESERHÖFE site is 09:28 UTC, ETA for GELSDORF site's spare still pending.
12/17/2024 5:34:41 AM
ETA still pending for tech assignment from our provider, and we are actively working with them to resolve the issue.
12/17/2024 2:52:13 AM
Hardware provider will dispatch a technician on-site for troubleshooting. no ETA at this moment.
12/17/2024 12:46:13 AM
We engaged our Hardware provider for further investigation.
12/16/2024 9:01:46 PM
Our supplier is engaged for further investigation.
12/16/2024 8:13:29 PM
Our investigation points to a fiber issue, we are engaging our supplier for further investigation.
12/16/2024 7:52:41 PM
We are investigating a possible service interruption which may be impacting your circuit. We appreciate your patience while we troubleshoot and work diligently to resolve the underlying issue.
