Eranium - Transport interruption between AMS<>FRA – Incident details

This incident has been resolved.

The root cause of this incident was concluded to be a broken patch lead by Arelion at a regeneration site.

Latest updates from Arelion:

12/17/2024 11:37:27 AM

Tech received material for GELSDORF site. 
It will take around 1 hour more for him reach at the site. 

12/17/2024 11:11:53 AM

Tech has reached at NEUWIESERHÖFE site with spare part. 
We are waiting to receive material for  GELSDORF site. 

12/17/2024 9:29:08 AM

ETA for NEUWIESERHÖFE site is delayed by 1 hour 20 mins, new ETA is 10:48 UTC 
ETA for 2 cards at GELSDORF site is 11:21 & 11:41 UTC 17-Dec-2024.

We have received an update from Arelion regarding our wave. It does not seem to be a fiber cut but hardware issues:

12/17/2024 8:00:13 AM

ETA for NEUWIESERHÖFE site is 09:28 UTC 17-Dec-2024.
ETA for 2 cards at GELSDORF site is 11:21 & 11:41 UTC 17-Dec-2024.

12/17/2024 7:37:13 AM

ETA for NEUWIESERHÖFE site is 09:28 UTC 17-Dec-2024. 
We are still communicating with our hardware vendor for GELSDORF site's ETA.

12/17/2024 6:35:06 AM

ETA for spare part at NEUWIESERHÖFE site is 09:28 UTC, ETA for GELSDORF site's spare still pending.

12/17/2024 5:34:41 AM

ETA still pending for tech assignment from our provider, and we are actively working with them to resolve the issue.

12/17/2024 2:52:13 AM

Hardware provider will dispatch a technician on-site for troubleshooting. no ETA at this moment.

12/17/2024 12:46:13 AM

We engaged our Hardware provider for further investigation.

12/16/2024 9:01:46 PM

Our supplier is engaged for further investigation.

12/16/2024 8:13:29 PM

Our investigation points to a fiber issue, we are engaging our supplier for further investigation.

12/16/2024 7:52:41 PM

We are investigating a possible service interruption which may be impacting your circuit. We  appreciate your patience while we troubleshoot and work diligently to resolve the underlying issue.